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Return & Refund Policy
At Praavisparsh Pvt Ltd, we prioritize your satisfaction. Here are the details of our return and refund policy
Return & Exchange Eligibility
– You have five days from the receipt of your item to request a return or exchange.
– Products purchased during a sale are only eligible for returns or exchanges if the wrong product is delivered or if the item is lost during transit. In such cases, the correct order will be sent as a replacement.
– Bundles or combo purchases are not eligible for returns or exchanges due to their limited-time availability.
Return & Exchange Process
– To initiate a return or exchange, ensure your item remains in its original condition, unused, with tags, and in its original packaging. Praavisparsh products are meticulously crafted to preserve nature’s essence, and we prioritize your satisfaction.
– For non-sale items, contact us within five days of delivery at [email]. Provide your order number, product details, purchase date, reason for return/exchange, and attach the receipt. If opting for an exchange, specify the desired replacement and include a photo of the product if feasible.
– Upon approval, we will organize a pickup from your address and coordinate the exchange process seamlessly.
Situations Covered by Praavisparsh Pvt Ltd
– Dispatch of the wrong product.
– Product damage during transit.
– Non-delivery of the product.
– Dispatch of a different variant from the warehouse.
Customer Responsibilities
– Customers will be responsible for shipping charges for returns or exchanges in any other circumstances not mentioned above
Terms & Conditions
– Gift cards cannot be returned.
– All returned items must be unused and in their original packaging.
– Refunds are processed only for approved returns after the product is received back in the warehouse and passes a quality check. The refund amount will be credited to the original payment source within 5-7 days.
– Items bought on sale are not eligible for returns or exchanges unless damaged during transit or if the wrong item is received.
– No refunds will be issued for products returned more than five days after the order date or if returned items are used or damaged.
– Customers are responsible for any damage to goods during transit when shipping items back themselves.
Product Damage During Transit
– Notify us via email at [email] within 24 hours of receiving the shipment, providing a picture of the damaged product.
– Once approved, we’ll arrange for a pickup of the damaged item and provide a replacement.
Refund Process
– Upon receiving and inspecting your return, we’ll send you an email to confirm receipt and notify you of the refund approval or rejection.
– If approved, the refund will be processed and credited to your original payment method within a specified timeframe.
Sale Items
– Only regular-priced items are eligible for refunds; unfortunately, sale items cannot be refunded.
Contact Information
Praavisparsh Pvt Ltd is dedicated to serving our customers and can be reached via calls, messages, emails, WhatsApp, Instagram, and Facebook. For in-person inquiries, our headquarters address is provided below:
